Privacy Policy

This is the website of GranitePro LLC, located at 202 Adam Smith st, Eldersburg, MD 21784. You can reach us at (410) 584-5072 or dean@graniteproremodeling.com.

Information We Collect We collect information you voluntarily provide when submitting forms, requesting quotes, scheduling appointments, or contacting us directly. This may include your name, email address, phone number, mailing address, and project details.

How We Use Your Information We use the information we collect to:

• Respond to inquiries and provide quotes
• Schedule and confirm appointments
• Communicate project updates and customer service messages
• Send marketing communications to contacts who have opted in
• Improve our website and services
• Comply with legal obligations

SMS Communications By submitting a form on our website, you consent to receive SMS text messages from GranitePro LLC at the number provided. Messages may include inquiry responses, quote follow-ups, appointment confirmations, reminders, project updates, and marketing communications where separate consent has been provided. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time or HELP for assistance. Consent to receive SMS messages is not a condition of purchase. We do not sell, share, or rent your phone number or SMS consent data with any third parties, including advertisers or marketing companies, except as required by law or necessary to provide our services through trusted SMS providers.

Email Communications We may send transactional emails related to your inquiry or project, as well as marketing emails including promotions, special offers, and service announcements to contacts who have opted in. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email. Opting out of marketing emails will not affect transactional communications related to an active inquiry or project.

Cookies and Tracking We use cookies and similar tracking technologies to monitor activity on our website and improve your experience. Cookies are small files placed on your device that help us understand how visitors use our site. You may instruct your browser to refuse cookies, though some parts of our website may not function properly as a result. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted.

Data Sharing We do not sell, rent, or share your personal information with third parties for commercial purposes. We may share information with trusted service providers who assist in operating our website and conducting our business, provided they agree to keep your information confidential. We may disclose your information if required by law or to protect the rights and safety of GranitePro LLC or others.

Data Security We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encrypted data transmission, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights You have the right to request access to, correction of, or deletion of your personal information that we hold. You may also opt out of SMS communications at any time by replying STOP, and opt out of email communications by clicking the unsubscribe link in any email. To make a data request, contact us at dean@graniteproremodeling.com or (410) 584-5072.

Third Party Services Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Changes to This Policy We may update this privacy policy from time to time. Changes will be posted to this page with an updated date. We encourage you to review this policy periodically.

Contact Us GranitePro LLC 5320 Enterprise St. Suite B Eldersburg, MD 21784 Phone: (410) 584-5072 Email: dean@graniteproremodeling.com Website: https://www.graniteproremodeling.com/