Your Project Guide — Everything You Need
Work through each step before your template appointment. It takes about 5 minutes and helps make sure everything goes smoothly.
Four steps from deposit to finished countertops
Deposit & Scheduling
Project confirmed, template date set.
Template Appointment
Digital measurements taken at your home.
Fabrication
Your stone cut & finished at our Eldersburg facility.
Installation Day
Crew installs — most kitchens done in one day.
Template to installation: 6–12 business days. Your coordinator will keep you updated at each step.
If our templator arrives and is unable to take measurements — for example, because cabinets are not installed, the driveway is blocked, or access to the job site is not possible — a $250 trip charge will apply and your appointment will be rescheduled to our next available date.
If a single item hasn't arrived yet — such as a sink or cooktop — your template may still proceed in some cases. However, installation may be pushed to our next available date. Contact us before your appointment if anything on your list is not yet on site.
If anything in this guide is unclear, call us before your appointment at (410) 875-7579 — no question is a bad question.
Open all boxes and inspect for damage before your appointment. Have each sink in the room where it will be installed. Our templator may take a sink back to the shop depending on the design.
Have each faucet on site and available for inspection in the installation room.
If your cooktop will not arrive before your template date, contact our office before the appointment so we can plan accordingly. Missing a cooktop at template may push your installation date.
Any appliance, fixture, or item that will be attached to or sit on the countertop must be on site at template.
Examples: RO Water Filter System, InstaHot, Soap Dispenser, Air Switch, Pot Filler
Everything that supports or affects the countertop must be installed and in its final position before our templator arrives. Check each item below.
✱ All items below must be checked before you can continue.
- All cabinets installed and level in final positionBase cabinets, islands, peninsula runs — all set and level.
- All panels in final positionRefrigerator panels, dishwasher panels, door panels, end panels — all installed.
- Support brackets, corbels, island legs, and cleats installedAnything that physically supports the countertop must be in place.
- Plywood, drywall, and sheetrock completeAll substrate work behind and around cabinetry must be finished.
Does your project include a farm sink?
- Farm sink set in final position — 1/16" below top of cabinetryThis allows our team to slide the countertop on without damage. GranitePro cannot template without the farm sink in place.
- Sink positioned to allow shimming from belowThe installation method must allow our team to shim the sink up to the underside of the countertop once set.
Does your project include a full-height backsplash?
- Electrical outlet boxes installed flush with drywall in final position
- All electrical, ventilation, and plumbing rough-ins in final positionIncludes vent hood ventilation rough-in and wiring.
- Wall cabinets installed — do NOT install crown molding or light rail yetCrown molding and light rail must wait until after the full backsplash is installed by GranitePro.
- Wall cabinet adjacent to stove may need to be temporarily removedOne wall cabinet on either side of the stove may need to be removed before our installation day and reinstalled by you or your contractor after. Our team will advise you which one.
- Do NOT install vent hoods, cooktops, faucets, or overmount sinks before full splash installThese must be installed after the backsplash is in place.
- For pieces going to the ceiling — anchoring is installed by your contractor AFTER we finishLarge ceiling-height pieces require trim, light rail, or crown molding for support. Your contractor installs this after GranitePro completes the backsplash — not before. This is the customer's responsibility to coordinate.
✱ All items below must be checked before you can submit.
- Clear all items off countertopsRemove everything — coffee makers, dish racks, fruit bowls, paint coverings, tools, small appliances, and any decorative items.
- Clear and unobstructed access to the workspaceNo large items blocking access — refrigerators waiting to be installed, boxes, furniture must be out of the way.
- Clear path to the job site from the entranceOur templator arrives with equipment. Make sure hallways, doorways, and the driveway are clear and accessible.
- Secure all pets in another roomWe love animals — but a pet bumping the templator's tripod mid-measurement can invalidate the readings and require a reschedule.
If you have a contractor working on your cabinet installation, we recommend sending them a copy of this checklist. They need to know what must be ready before our templator arrives — especially cabinets in final position, panels set, and any applicable farm sink or backsplash requirements.
✓ Confirmation sent to the GranitePro team. We look forward to seeing your project come together!
After Installation — Care & Warranty
Keep this handy after install day.
Granite & Quartzite
- Wipe spills promptly — especially acids
- Mild soap and water daily
- Hot pans OK — fully heat resistant
- Reseal every 2–7 years (we'll advise at install)
- Water-bead test tells you when to reseal
- Resealing is a 10-min homeowner job
Quartz
- Non-porous — never needs sealing
- Mild soap and water daily
- Use trivets — not heat resistant
- Not suitable for outdoor use
- Avoid bleach and abrasive pads
- Non-abrasive cleaner for stubborn stains
General Care
- Always use a cutting board
- Avoid impact on edges
- No sitting or standing on countertops
- Avoid standing water on seams long-term
- Non-abrasive cloths only
- Questions? (410) 875-7579
10-Year Labor Warranty on All Countertop Work
If there is a defect in our workmanship — seam failure, improper fit, installation issues — we will make it right. Covers labor and workmanship. Does not cover damage from misuse, impact, or natural stone characteristics.
To make a warranty claim, call (410) 875-7579.
Questions? We're here.
Call us before your appointment if anything is unclear — not after. We'd much rather talk through a concern ahead of time.